Events

Membership Committee Meeting

Please join the meeting from your computer, tablet or smartphone.
https://meet.goto.com/958223669

You can also dial in using your phone.
Access Code: 958-223-669
United States: +1 (646) 749-3112

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Title: Planning for Program Sustainability

Dates/Time: May 15, 2024, 1:00 – 2:30 p.m. Central

Instructor: Carol Wright Kenderdine, Carol Wright Consulting

Registration Link: 

Description: This webinar will teach participants how to develop a sustainability plan for their organization and/or programs. Topics covered will include identifying environmental and social impacts, setting sustainability goals, creating action plans, and tracking progress. We will also discuss best practices for engaging stakeholders and communicating sustainability efforts to customers and other stakeholders. By the end of the webinar, participants will have a clear understanding of how to create and implement a sustainability plan that aligns with their organization’s values and goals.

Successful Strategies for Managing Problematic People (In-Person)

Title: Successful Strategies for Managing Problematic People

Dates/Time: June 5, 2024, 8:00 a.m. – 5:00 p.m. Central

June 6, 2024, 8:00 a.m. – 12:00 p.m. Central

Location: CapMetro, Austin, TX

Instructor: Kristen Joyner, KJBackpack

Registration Link: 

Description: “Nip it! Nip it! Nip it!” famous words of Deputy Barney Fife. To “Nip it in the Bud” means to fix a small problem, usually to prevent a larger problem from happening. That is certainly true, especially in public transportation. Fact: Just one negative interaction has five times the impact of a positive interaction. That means just one person exhibiting unacceptable employee behavior – could be destroying morale, crushing productivity, and making your job five times harder! This workshop will provide you with effective strategies for addressing problematic behavior so that you and your organization can be successful.

Through the use of problem-solving discussion, practical tips and relevant techniques, this 1.5 day workshop for HR, Operations, Maintenance directors, managers and supervisors will explore the following topics.

• Recognizing common problematic people, traits, and behaviors
• The cost of the problematic employee
• The danger of problematic transit customers
• Stopping the problem behavior in its tracks
• Effective confrontation without hostility and creative feedback techniques
• Catching people doing right

Call-in information:

Please join the meeting from your computer, tablet, or smartphone.
https://global.gotomeeting.com/join/218239061

You can also dial in using your phone.
United States: +1 (571) 317-3122

Access Code: 218-239-061

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The National Transit Institute offers a free course on Public Involvement in Transportation Decision Making.

https://ce-catalog.rutgers.edu/courseDisplay.cfm?schID=91140

NTI is highly regarded and provides effective trainings. Their courses are engaging and you leave ready to implement what you’ve learned. I encourage you all to look into this course and the rest of their catalog.

Here’s the full information on the course:

Description:

This course isn’t just about simply accepting the public’s ideas-it’s about strengthening project decision-making, increasing creativity in problem-solving, and making sure project solutions are more durable.

This is a highly interactive course that will offer techniques to help participants acknowledge the full spectrum of stakeholders and community members; understand all stakeholders’ and community members’ interests and concerns; identify which engagement approaches are effective for all stakeholder groups; and conduct public involvement using integrative facilitation.

Participants will have time to practice PI techniques and strategies in class, including opportunities to work through the issues facing their own agencies and organizations and collaborate with other learners to create strategies to successfully address these issues.

Objectives:

Upon completion of this course, participants will:

• Understand the relationship between, and effect of, public involvement and project decision-making
• Understand how interest-based problem solving can be used to improve communication, resolve conflict, and make collaborative decisions
• Learn various public involvement concepts, techniques, and tools, to support subsequent learning, capacity building, and execution
• Create a public involvement plan with the ability to integrate all the public involvement concepts, techniques, and tools from the course
• Understand a range challenges and barriers to effective public involvement and strategies to overcome them, including the challenge and opportunity of inclusive engagement

Title: Marketing Your Transit Program (Webinar)

Date/ Time: June 5, 2024, 1:00 – 2:30 p.m. Central

Instructor: Jeremy Johnson-Miller, Easterseals

Registration Link:

Description: Current riders, family members or even future riders, visit your website and social media platforms for service information before even calling to schedule a ride. This is why it is so important to maintain your front-facing web materials and social media to clearly communicate the services being provided and easily understood – and if the information presented is difficult to understand, those riders could choose not to ride your bus. This Express Workshop will get you started on the right path to communicating and presenting the services offered. The presenter will offer industry insights and showcase the tools available for transit agencies.

The National Transit Institute offers a free course on Public Involvement in Transportation Decision Making.

https://ce-catalog.rutgers.edu/courseDisplay.cfm?schID=91140

NTI is highly regarded and provides effective trainings. Their courses are engaging and you leave ready to implement what you’ve learned. I encourage you all to look into this course and the rest of their catalog.

Here’s the full information on the course:

Description:

This course isn’t just about simply accepting the public’s ideas-it’s about strengthening project decision-making, increasing creativity in problem-solving, and making sure project solutions are more durable.

This is a highly interactive course that will offer techniques to help participants acknowledge the full spectrum of stakeholders and community members; understand all stakeholders’ and community members’ interests and concerns; identify which engagement approaches are effective for all stakeholder groups; and conduct public involvement using integrative facilitation.

Participants will have time to practice PI techniques and strategies in class, including opportunities to work through the issues facing their own agencies and organizations and collaborate with other learners to create strategies to successfully address these issues.

Objectives:

Upon completion of this course, participants will:

• Understand the relationship between, and effect of, public involvement and project decision-making
• Understand how interest-based problem solving can be used to improve communication, resolve conflict, and make collaborative decisions
• Learn various public involvement concepts, techniques, and tools, to support subsequent learning, capacity building, and execution
• Create a public involvement plan with the ability to integrate all the public involvement concepts, techniques, and tools from the course
• Understand a range challenges and barriers to effective public involvement and strategies to overcome them, including the challenge and opportunity of inclusive engagement