Texas Transit Association Statewide Training Initiative

TTA is now expanding access to educational resources by launching a Statewide training initiative covering the many obstacles that transit staff face, including funding, procurement, and regulatory compliance. This training opportunity is made possible with a grant through TxDOT.

To administer this program, TTA will work closely with Easterseals, which has over 34 years of experience developing and implementing training programs and workshops for rural, suburban, and urban transit agencies. This training curriculum will be designed and delivered to be relevant to transit providers at various levels of management, accounting, and procurement professionals, front-line supervisors, dispatchers/ call center staff, and drivers. It will incorporate best practices from both the public and the private sector.

All courses, workshops, and webinars, in-person or virtual, are designed to be interactive and participatory. These courses will be offered to Transit agencies in Texas at no cost, but space is limited, so make sure that you and your staff don’t miss out on this great opportunity.

TTA’s Upcoming Courses

These courses are offered to transit agencies in Texas at no cost by grant funding through TxDOT.

Planning for Program Sustainability (webinar)

Title: Planning for Program Sustainability

Dates/Time: May 15, 2024, 1:00 – 2:30 p.m. Central

Instructor: Carol Wright Kenderdine, Carol Wright Consulting

Registration Link: 

Description: This webinar will teach participants how to develop a sustainability plan for their organization and/or programs. Topics covered will include identifying environmental and social impacts, setting sustainability goals, creating action plans, and tracking progress. We will also discuss best practices for engaging stakeholders and communicating sustainability efforts to customers and other stakeholders. By the end of the webinar, participants will have a clear understanding of how to create and implement a sustainability plan that aligns with their organization’s values and goals.

Successful Strategies for Managing Problematic People (In-Person)

Title: Successful Strategies for Managing Problematic People

Dates/Time: June 5, 2024, 8:00 a.m. – 5:00 p.m. Central

June 6, 2024, 8:00 a.m. – 12:00 p.m. Central

Location: 2910 East 5th Street, CapMetro, Austin, TX, 78702

Instructor: Kristen Joyner, KJBackpack

Registration Link: 

Description: “Nip it! Nip it! Nip it!” famous words of Deputy Barney Fife. To “Nip it in the Bud” means to fix a small problem, usually to prevent a larger problem from happening. That is certainly true, especially in public transportation. Fact: Just one negative interaction has five times the impact of a positive interaction. That means just one person exhibiting unacceptable employee behavior – could be destroying morale, crushing productivity, and making your job five times harder! This workshop will provide you with effective strategies for addressing problematic behavior so that you and your organization can be successful.

Through the use of problem-solving discussion, practical tips and relevant techniques, this 1.5 day workshop for HR, Operations, Maintenance directors, managers and supervisors will explore the following topics.

  • Recognizing common problematic people, traits, and behaviors
  • The cost of the problematic employee
  • The danger of problematic transit customers
  • Stopping the problem behavior in its tracks
  • Effective confrontation without hostility and creative feedback techniques
  • Catching people doing right

Human Resources at Its Best! (In-Person)

Title: Human Resources at Its Best

Dates/Time: June 19-20, 2024, 8:00 a.m. – 5:00 p.m. Central

Location: City and Rural Rides, 1031 Early Blvd, Early, TX 76802

Instructor: Carol Wright Kenderdine, Carol Wright Consulting

Registration Link: 

Description: This 2-day workshop explores all the nuts and bolts of day-to-day human resource management.  It begins with a review of how to develop an effective employee handbook and provides a checklist for reviewing your own to see what you may be missing.  The class delves into effective policies and procedures, including making sure your practices match your policies.  We cover practical tips for recruiting good employees and strategies for retaining our best employees over the long run.  The course covers hiring, onboarding, and performance reviews.  This workshop will teach you how to turn the dreaded performance review into a positive experience with beneficial effects for both you and your employees.  We will cover dealing with difficult employees, best practices for handling workplace conflict, and when needed, steps to legal termination that will keep you out of court.  There will be ample time for questions and answers.  The workshop will feature hands-on, scenario-based exercises, 1:1, small, and large group discussions.  It will be engaging and interactive.  By the end of the two days, you will have gotten ideas not only from the instructor, but from every other participant in the class.


Title: Marketing Your Transit Program (Webinar)

Date/ Time: June 26, 2024, 10:00 – 11:30 a.m. Central

Instructor: Jeremy Johnson-Miller, Easterseals

Registration Link:

Description: Current riders, family members or even future riders, visit your website and social media platforms for service information before even calling to schedule a ride. This is why it is so important to maintain your front-facing web materials and social media to clearly communicate the services being provided and easily understood – and if the information presented is difficult to understand, those riders could choose not to ride your bus. This Express Workshop will get you started on the right path to communicating and presenting the services offered. The presenter will offer industry insights and showcase the tools available for transit agencies.

Procurement Workshop (In-Person)

Title: Procurement Workshop

Dates/Time: July 15-16, 2024, 8:00 a.m. – 5:00 p.m. Central

Location: Commons Conference Center, 2901 Read Grandberry Trail, Austin, TX 78758

Instructor: Greg Harnett, RLS & Associates

Registration Link: 

Description: This 2-day workshop will cover the fundamental rules for conducting FTA-funded procurements.  Specifically, we will examine the requirements associated with each threshold of procurement (i.e., micro-purchase, small purchase, formal purchase), non-competitive procurements, joint and cooperative procurements, rolling stock procurement and disposition, and procurement of design and construction services.  Further, we will discuss the causes of common procurement findings arising from FTA audits, as well as what agencies can do to achieve compliance in these areas.


Title: Effective Communication and Disability Etiquette (Webinar)

Date/Time: July 30, 2024, 10:00 a.m. – 11:30 a.m. Central

Instructor:  Kristi McLaughlin, Easterseals Project Action

Registration Link: 

Description: This webinar on disability etiquette aims to educate individuals on appropriate behavior and communication with people with disabilities. The webinar covers various topics such as understanding disability, language usage, body language, accessibility, and laws and policies related to accessibility and disability.

Recordings of past Webinars

De-Escalation Training – Recording of Webinar

Project Management – Recording of Webinar

Conflict Resolution – Recording of Webinar

Human Resources webinar – Recording of Webinar

Public Engagement webinar – Recording of Webinar

Empowering Mobility Managers to Lead webinar – Recording of Webinar

ADA: Hot Topics webinar – Recording of Webinar

Fundamentals of Project Management: – Recording of Webinar

Microtransit Workshop Part 1: – Recording of Webinar

Microtransit Workshop Part 2: – Recording of Webinar

TxDOT Semi-Annual Transit Operators Business Meeting, January 24, 2024

Managing the Homeless with Crowdsourced Incident Reporting Sponsored by ELERTS – Recording of Webinar, February 1, 2024

ELERTS SEPTA Homeless Vulnerable webinar – Presentation

COTA Homeless and Vulnerable PUBLIC SAFETY PROGRAMS – Presentation




Agencies interested in hosting future training classes can contact Laura@TxTransit.org for details.

  • Host agencies are expected to provide the following:
  • Training Room with a projector that can accommodate up to 35 individuals classroom style.
  • Refreshments and coffee for morning and afternoon breaks.
  • Please note that the training location must be in close proximity to dining establishments to allow participants to leave and return within one hour.
  • Host agencies may also provide lunch if there are no dining establishments nearby.
  • The host agency is encouraged to offer tours of their facility.