Maude Cobb Convention Center
100 Grand Blvd, Longview
TX 75604
Title: Bus Operator Training (in-person, 1-day)
Date: August 21, 2024
Time: 8:00 a.m. – 5:00 p.m.
Location: Maude Cobb Convention Center – 100 Grand Blvd, Longview, TX 75604
Instructor: Carol Wright Kenderdine, Carol Wright Consulting
Description: When you are on the “front lines” you have to handle many difficult situations. This workshop will prepare you for many of the things you encounter on a day-to-day basis. This interactive, one-day workshop includes customer service: dealing with difficult people (and includes difficult work relationships, too); de-escalation of tense situations; accident and incident scenarios; best practices for communicating with people with disabilities; service animals; ADA reasonable modification (What type of requests are reasonable to accommodate when you are asked to make a change in practice or policy, and what are not!); and a section on frequently asked questions about the ADA (and the answers!!). The class covers personal attitude assessment and handling stress. There will be plenty of time set aside to discuss your unique situations and get your particular questions answered. This class goes well beyond the bus driver training that most of you have already had and takes customer service and the ADA to the next level.