August 15, 2024 @ 8:00 am – 5:00 pm America/Chicago Timezone

Title: Customer Service for Transit Professionals (in-person, 1-day)

Date: August 15, 2024

Time: 8:00 a.m. – 5:00 p.m.

Location: Citibus, Lubbock, TX

Instructors: Kristen Joyner, KJBackpack and Robbie Sarles, RLS & Associates

Registration Link:

Description: Customer Service Workshop for Transit Professionals

Treating your passengers well is only one aspect of excellent customer service. Customer service encompasses relationships inside the transit agency and extends to the riders and to anyone within the transit agency’s area of influence, even non-riders. This workshop will show managers, supervisors, dispatchers and leads how to translate the important mission of service to our communities into actionable customer service that reaps benefits for the transit agency. The training will include practical discussion, techniques, role play and multimedia.

Key Learning Ideas of this Workshop:

  • Excellent customer service is your first line of defense for front line employees.
  • On the phone, in the office or on the road – skills and tips to maintain composure under pressure.
  • Recognition of the customer service needs of individuals with disabilities and approaches that promise to enhance the experience and accessibility for all.
  • Using customer service techniques to promote diversity, equity and inclusion to create a welcoming environment for all.
  • Regulatory requirements including Title VI and ADA that set the floor for outreach, accessibility of information in alternative formats and language accessibility plans.
TTA Training: Customer Service for Transit Professionals (in-person, 1-day)