TTA Training: CARES Dispatcher & Call Center Certification (in-person, 2-days)

Title: CARES  Dispatcher & Call Center Certification (in-person, 2-days)

Date: August 24-25, 2024

Time: 8:00 a.m. – 5:00 p.m.

Location: Waco Transit Administration Building, 301 South 8th Street, Waco, Tx 76701

Instructor: Carol Wright Kenderdine, Carol Wright Consulting

Registration Link: 

Description: The CARES Dispatcher & Call Center Certification is a comprehensive 2-day course that equips participants with the essential skills needed for success in a dispatching and call center role. Through interactive sessions and practical exercises, participants will learn effective communication techniques, including active listening and de-escalation strategies.

Participants will also gain a solid understanding of dispatching procedures and the use of technology, such as computer-aided dispatch systems and Geographic Information Systems (GIS).

The training will cover customer service best practices, complaint resolution, and the importance of self-care in a demanding environment. By completion of the course, participants will have the tools and confidence to lead and achieve their professional and organizational goals.